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TERMS & CONDITIONS

"Staying at Casa Howard is like staying at a friend’s flat – if your friend happens to be a well-travelled interior designer and charming hostess" Review by Bazaar



  • Once we have checked availability for your requested dates, a deposit will be required for your booking (payment of the deposit is automatic when you use the instant booking method). We can not accept bookings without a down-payment and without confirmation of such a payment (via fax should you not have a credit card we accept).


  • The Cancellation Policy and Gentleman’s Agreement to which you agree on behalf of your Clients when you make a booking with Casa Howard is as follows:
    • If you cancel prior to 3-5 days from your arrival date you will not lose anything
    • If you cancel within 3-5 days from your arrival date, you will be liable for the entire amount of your booking, which will be debited from your (or your Agent’s) credit card
    • If Casa Howard is able to fill your room, we will be giving up to part - or all – of the booking charge (according to the number of nights CH is able to sell). However bank commissions if any (10-30 Euros), and/or the travel agent commission will be withold

  • NB The length of the cancellation policy may be different between Rome and Florence, please only refer to our Booking Office


  • We will ask for your Visa-Master Group card number and expiry date, together with your explicit authorization to charge it, plus your arrival details, and any special requests.


  • Should you check in after 8 p.m. it is necessary to let us know one day in advance – as we pay an extra amount to our House Keepers, otherwise € 100,00 will be added to your bill.


  • We do not belong to the hotel category (e.g.: we do not have a concierge, nor do we provide porters); Casa Howard are private houses partially opened to selected paying Guests.


  • Please book well in advance as we only have 10 rooms available in Rome and 11 in Florence!


  • Some of our rooms in Rome have smaller beds. In order to ensure a comfortable stay please let us know in advance if you need larger beds so we can advise you accordingly. If you do not warn us at the time of booking we may not have an alternative room to give you, and will have to debit the full amount for your stay as well as transfer you to another hotel at your own expense.


  • Rates are inclusive of all taxes.


  • We can keep our prices utterly competitive because 95% of our Guests come through word of mouth.


  • As private houses open to the public and not hotels, we do not give discounts or reimbursements. Our policy is also not to give discounts to journalists or guidebook editors to ensure their unbiased comments.


  • All the common areas of our premises are video controlled to improve your and our safety.


  • VAT Invoices MUST be requested before payment is completed!


  • We will debit your credit card for the entire stay when you check in.


  • You are considered to have consented to all these terms and conditions when sending your credit card details.